Error Awareness

The Error Awareness® Seminar is designed with a singular guiding factor: Errors cost money, waste time, and cause unnecessary delays that can prove catastrophic. In this program, you will learn that errors are not an inevitable part of one’s life.

The Error Awareness® Seminar workshop will provide an overview of why you and other people make errors and what can be done to reduce the likelihood of errors occurring. Managers and supervisors must take more responsibility for reducing errors, regardless of who is responsible for causing them. The professional error awareness consultants will provide a number of options for various levels of management to follow. Among the many options available to management, some can be relatively easy to introduce, while others may be more difficult. Unfortunately, no universal cure exists that will fit every situation involving error. Managers and supervisors must take more responsibility for reducing errors, regardless of who is responsible for causing them. The professional error awareness consultants will provide a number of options for various levels of management to follow.

Error Awareness highlights real-life examples of errors:

  • From the clerical error that cost Prudential Insurance millions – to mistakes that cost lives in medicine and aviation

Among the many options available to management, some can be relatively easy to introduce, while others may be more difficult. Unfortunately, no universal cure exists that will fit every situation involving error. The effectiveness of any error-reducing strategy applied to a particular set of circumstances depends on these factors:

  • The kinds of error(s) to be minimized.
  • Who makes the errors?
  • Why the errors are made.
  • The plan chosen to remedy the errors.
  • How good the remedy is in general.
  • How well the remedy fits the situation.
  • How effectively the remedy is applied.

Error Awareness® Seminars are filled with interactive exercises and discussions to ensure that those in attendance have a full understanding of the topic. The following is a general outline of the Error Awareness® Seminar provided by the Negotiation Institute.

You’ll Discover How To:

  • Foster healthy mindset so your organization can truly learn from mistakes
  • Assess the true cost of errors
  • Analyze the root causes of errors
  • Find solutions to improve accuracy

Sources of Error:

Understanding errors to fix them
How systems can actually increase errors
Types of errors

The Snowball Effect:

  • A discussion of possible results and long-term outcomes when errors are not caught early.

Analyzing Errors and Patterns:

  • Workshop attendees are taught how to analyze errors and patterns of mistakes. Once these are identified, they can be corrected.

Pinpointing the Causes of Error – Changing the Work Environment:

  • How human resources policies contribute to error
  • The physical environment
  • Human factors engineering
  • How management often contributes to error

Solving the Error Problem:

  • Creating an error-aware culture
  • Using teams and quality circles to achieve the required objective
  • Putting human factors engineering to work
  • Reducing fatigue on the job
  • Correcting “upstream” errors
  • Transforming the management culture to reduce error

The Error Awareness® Workshop was developed to help organizations create a new approach to errors … to really learn from mistakes. Each participant will receive a workbook with detailed checklists and tools to help analyze and correct errors.

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