
By Lynn Forman
NEW YORK, (NANA) — Is there a frustration-proof way of dealing with a rebellious teenager or an “impossible” boss? Can one “lock horns” with an ornery neighbor or a “heartless” landlord and actually wind up smiling?
According to Gerard I. Nierenberg, a man who’s devoted a lot of time to the complex subject of interaction among people, there’s a method that really works.
“Stop trying to ‘win’ and learn how to negotiate,” he says. “Negotiation is one of the most demanding arts, one of the most useful, yet one of the least understood.”
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