Building Rapport & Relationships

Like any professional, you need to prepare yourself mentally, physically, and emotionally for the day ahead. This program provides you with a checklist of all the items you need to do to start your day.

Setting daily goals, checking one's attitude, using positive affirmations and visualizations, and being up-to-date on your company as well as the competition are all part of the process.

In the second part of this program, participants will learn ways to build trust and rapport as well as establish relationships with their customers and/or their co-workers.

Participants will share their techniques with each other by means of a brainstorming group exercise, and in addition, receive fresh insights from the instructor.

Why is it important to develop relationships with your prospects or customers?

It is a fact that people like to do business with people that they LIKE.

Completely satisfied customers are 42% more likely to remain loyal then merely just satisfied or neutral customers. (Wall Street Journal)

According to the Wall Street Journal, only 9% of prospective customers determine which company they will do business with and or buy from based SOLELY ON PRICE.

Click here to contact the Negotiation Institute or Call 212-888-0053

Benefits

Participants will be better prepared for each day, relate more effectively and positively with their customers and fellow workers, and will learn to better understand how to make prospective customers feel valued and special.

* Prepare for your day.

- Voice Mirroring
- Building Trust & Rapport
- Making Customers Feel Valued and Special
- People do Business with people that they LIKE
- Why do People Really BUY from you?
- Establishing Goals for your day
- Why do Customers remain Loyal?