Building Rapport & Relationships
Like any professional, you need to prepare yourself
mentally, physically, and emotionally for the day ahead. This
program provides you with a checklist of all the items you need
to do to start your day.
Setting daily goals, checking one's attitude, using
positive affirmations and visualizations, and being up-to-date
on your company as well as the competition are all part of the
process.
In the second part of this program, participants
will learn ways to build trust and rapport as well as establish
relationships with their customers and/or their co-workers.
Participants will share their techniques with each
other by means of a brainstorming group exercise, and in addition,
receive fresh insights from the instructor.
Why is it important to develop relationships with
your prospects or customers?
It is a fact that people like to do business with
people that they LIKE.
Completely satisfied customers are 42% more
likely to remain loyal then merely just satisfied or neutral
customers. (Wall Street Journal)
According to the Wall Street Journal, only 9% of
prospective customers determine which company they will do business
with and or buy from based SOLELY ON PRICE.
Click
here to contact the Negotiation Institute or Call
212-888-0053
Benefits
Participants will be better prepared for each day, relate more
effectively and positively with their customers and fellow workers,
and will learn to better understand how to make prospective customers
feel valued and special.
* Prepare for your day.
- Checklist of items you MUST do first
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- Voice Mirroring
- Building Trust & Rapport
- Making Customers Feel Valued and Special
- People do Business with people that they LIKE
- Why do People Really BUY from you?
- Establishing Goals for your day
- Why do Customers remain Loyal?

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