The Art of Reading a Person Like a Book for the Medical Professionals
3+-days program

Did you know?

Nearly 50% of malpractice trials were against surgeons in 75 on the largest counties in the US in 2001 (Bureau of Justice Statistics)
Nearly 33% of malpractice trials were against non-surgeons in 75 of the largest counties in the US in 2001 (Bureau of Justice Statistics)
Plaintiffs won 27% of Malpractice cases in 75 of the largest counties in the US in 2001 (Bureau of Justice Statistics).

What does it mean if your patient’s eyebrows are raised and straightened; or her jaw drops and lips are stretched back; or his nose wrinkles with a slight lip raise?

All are indicators of how a patient is really feeling. In turn, learning how to recognize and interpret such facial signals is the medical industry’s best protection to avoid potential lawsuits.

According to “When Good Doctors Get Sued,” an estimated 25% of practicing physicians are sued annually. Avoid becoming a statistic by attending this cutting-edge course, targeted specifically to surgeons, doctors, and nurses. Acclaimed body language expert Susan Constantine with equip you with the knowledge to immediately establish rapport with your patients and learn their hidden emotions. A benefit: proof of due diligence in the role of caregiver.

Ultimately, being able to identify someone’s basic emotions will help you determine how he/she is feeling, and you acknowledgment of that can make all the difference in the world! The bottom-line is that your patients may rationalize their decision to sue based on neglect, but they make the decision to sue based on how they feel about you. Therefore, you must consistently convey that you understand their emotional needs as well as their medical ones. At the end of the day, facts won’t convince patients to give the benefit of the doubt…but emotions will!

Identify expressions that indicate when someone is about to discuss something very important
Practice recognizing micro-expressions and the 7-Universal Emotions, using Dr, Paul Ekman’s micro-expressions DVD training tool and Gerard I. Nierenberg’s material
Memorize the 4-step verbal commands to motivate people to tell the truth!

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THE 7 UNIVERSAL FACIAL EXPRESSIONS OF EMOTIONS IN PATIENTS

The 7 universal expressions of emotions was developed, researched, and founded by Dr. Paul Ekman, a leading expert and psychologist of emotions and facial gestures and course material developed by Gerard I. Nierenberg. You will learn the concealed messages revealed through subtle the expressions of emotions that the CIA, FBI, ATF, Homeland Security, Law Enforcement and other high security professionals have learned. This program is interactive and requires full participation. These skills will help the medical professionals and staff members to read the expressions of their patients and their underlying emotions. A “Must” for all Medical Professionals.

What you will learn:

Introduction and training
The 7 universal facial expressions of emotions
Concealed emotions
Emerging emotions
Pre-test findings
Post-test findings
Advance training

BODY LANGUAGE, GESTURES, & MEANINGS

How to read and interpret body language and gestures in others and yourself. At all times, you must put your best foot forward. Psychologist Dr. Albert Mehabrian found that the spoken communication, only 7% of the meaning was conveyed through spoken words; the other 93% was conveyed non-verbally. Do you know if your body language is sending the wrong message that may be turning patients away before you even say one word? Are you to aggressive, insecure or uncertain with your colleagues, patients or staff?

Staying competitive in this economy requires a strong first impression from you and your staff members. Professionals of all sectors must master reading body language cues to enhance their communication skills and ultimately, their practice results.

What you will learn:

Rapport building techniques
and their meanings
Body language and gestures techniques to build confidence and trust with patients.
How to use your body language to send the message of Confidence and Leadership with colleagues and staff members
How to encourage patients to reveal information that they may be embarrassed about or fearful of revealing.
Eye movement cues
Appropriate proxemics or distance between others.

HOW TO BUILD INSTANT RAPPORT WITH PATIENTS

Through practical exercises, the medical professional will demonstrate rapport-building techniques and utilize them to build trust between patient and physician to increase the level of concern, empathy, and long term relationships. It is a proven fact patients are loyal to their physician when they feel validated, listened to, acknowledged and cared for.

What you will learn:

Definition of rapport and how it is established with others
Identify two techniques used in establishing rapport and trust with anyone regardless of their personality.
Build client and patient loyalty and trust
Proven techniques to grow your practice
Mirroring and anchoring

DECEPTION DETECTION

Is your patient or staff telling you the “real truth” or are they hiding something. Words, voice, and body language clustered together reveals truth, lies, deception, concealment or all of the above. Truth is that which a person believes to be true. Understanding the indicators one will be more cognizant of the “Hot Spots” in others to ultimately discern the credibility of others in finding the truth. This is great for screening potential new employees during the interview that will ultimately save your practice thousands of dollars from hiring the wrong people.

What you will learn:

Deception Detection “revealed”
Cluster gestures of emotions
Word content
“Hot Spots” of deception and/or concealment
Credibility assessment of others
How to screen potential staff members or personal
How to find the truth and mediate employee conflicts

THE POWER OF LANGUAGE & THE ART OF LISTENING

Active Listening skills will enable medical professionals to listen more effectively to patients and personnel. This course will enable he/she not only to understand the person they are talking to, you will also be able to pick up on the hidden messages the person gives out that betrays exactly what they are thinking and feeling. Thereby, strengthening the effectiveness of communication and listening.

What you will learn: