Communication, Negotiation and Leadership in Healthcare

Overcome challenges at hospitals and other healthcare organizations by mastering the art of negotiation, communication and leadership

Program Description:

Healthcare is a unique industry comprised of a variety of professionals, each with diverse backgrounds, training, and outlook—yet all share the common goal of providing exceptional patient care. The Negotiation Institute program Communication, Negotiation, and Leadership in Healthcare teaches administrators, physicians, nurses, and other healthcare personnel the powerful skills of negotiation, communication, and conflict resolution–and how utilizing these skills can improve patient care and general practice operations. This powerful seminar provides insights into the importance of negotiation in the healthcare industry, revealing the benefits of collaborative communication. This seminar emphasizes negotiation in building long-term relationships with the diverse range of professionals in this industry to solve problems and promote innovation.

Participants will learn to engage in productive dialogue, work interdependently to achieve a higher level of efficiency, and directly impact clinical and financial performance. Through mastering negotiation skills, participants will discover how to leverage their unique talents, reach a consensus, improve relationships, reduce risk, and ultimately improve patient care.

The Ancient Greek definition of economics is “the management of a household as a means to community building”. The TNI Faculty instructor for Communication, Negotiation, and Leadership in Healthcare extends this philosophical outlook to engage participants with the concept that increasing brand recognition within your community begins with clear internal communications and structure. This leap involves the increase of bundled payments, the end of fee-for-service processing methodologies, and documentation and transparency becoming administrative destiny. As in child-rearing, different approaches to personal leadership are required for successful deployment of interdependent relationship networks. This seminar engages participants and outlines proven methodologies to present and defend disruptive change to promote progressive reforms to boost internal rapport and outward brand image. The TNI Faculty instructor of this program is an accomplished surgeon with an MBA, representing an uncommon bridge between administrators and physicians. He received an MBA from the Tuck School at Dartmouth in addition to an MD from Columbia College of Physicians and Surgeons Medical School. His rare expertise in both the practice and administration of hospital organization makes him a thought leader of healthcare change. In this customized TNI seminar, participants will learn how to employ communication, negotiation, teamwork, and leadership to succeed in the complex, ever-changing healthcare environment according to the specific needs and goals of your organization.

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  • Topics:
    • The Impact of Miscommunication between Administrators and Clinicians/Physicians
    • Organizational Challenges in Moving from Fee-for-Service to Quality-Based Outcomes
    • The Necessity of Physician Engagement during Times of Structural Change
  • Key Takeaways:
    • Gain proven methodologies to engage physicians in times of change
    • Lead by example, promoting communication and teamwork
    • Learn proven methods to create innovative environments that promote well-being for the individual and the organization
    • Enhance your leadership skills to create a cohesive environment conducive to collaboration
    • Discover your niche through a proven framework
    • Establish a balanced communication network throughout all levels of your organization
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