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Changing Controversies into Resolutions of Conflict
Customer satisfaction is everything! Your staff must be more
than competent. They must realize their powerful role in establishing
an atmosphere of helpfulness and good will with a customer. This
is particularly significant in a customer service department where
a problem is presented and help is sought. The response a customer
receives in seeking to resolve a troublesome situation is an indicator
of whether he will remain a satisfied customer and spread the
word that brings more customers to your business. A manager will
set the tone in training her workers in creating and sustaining
a positive climate, even if the customer is angry to begin with.
Click
here to contact the Negotiation Institute or Call
212-888-0053
Dealing with Conflict
- Remember that First Impressions are powerful
- Create the Climate that Assures the Customer you will do Your Best to Resolve the Problem
- Don't react to Anger with a Negative Response
- Make Your Department known for its Skill in helping a Customer Resolve a Complaint
- Always make the effort to Understand the Customer's Needs
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