Client List

The following is a partial list of organizations: business, industry, governmental, colleges, universities, educational institutions, organizations and institutes which have had an on-site Art of Negotiating® program, Art of Negotiating® - Labor Management, Mergers & Acquisitions, Environmental Negotiating Skills, Negotiating the Big Sale™, The Art of Selling, Negotiating/Communicating When English Is Not Your First Language, Art of Negotiating® video learning program, Women and the Art of Negotiating, Mediation, The Art of Becoming a Master Communicator and Charismatic Public Speaker, Effective Presentation Skills, Error Awareness® Seminar, Creative Thinking Seminar: The Art Of Creative Thinking™ , Negotiating Body Language: How to Read a Person Like a Book , Train the Trainer in the Art of Negotiating®, Meta-Talk: How to Uncover the Hidden Meanings in What People Say, How to Develop a Leader, Professional Sales Training Seminar, Motivating Personal Growth, Building Rapport & Relationships, Adapting to Different Social Styles, Questions & Exploring for Needs, Active Listening, Selling Benefits & Selling Value, Overcoming Objections, Sealing the Deal, The Art of Closing the Sale, Changing Controversies into Resolutions of Conflict, or which have consistently sent significant numbers of attendees to the Art of Negotiating® public seminars conducted throughout the world.

Alaska Airlines Olin Chlor-Alkali PSE&G Power Gateway Computers Union Carbide Bell Canada P & O Nedlloyd Sears, Roebuck & Company Pfizer, Inc. Bank of California, N. A. Phelps Dodge Hoffman-LaRoche, Inc. Bechtel Kaiser Steel Lockheed Litton Hughes Aircraft Mobil Oil Digital Equipment Weyerhaeuser W. R. Grace Ford Motors Company Chrysler Corporation Dupont Texec Assurance Co. of North America First National City Bank Philip Morris Dobbs Houses Wells Fargo Bank Knickerbocker Toys Government Development Bank of PR. San Diego Gas & Electric Company Milliken & Company Phoenix Mutual Life Insurance Co. First National Bank of Dallas United Nuclear Corporation Diamond Shamrock Dymno Corporation Exxon Coca-Cola Montgomery Ward ITT Johns-Manville Interfish, Inc. Unity Bank of Canada Boring Coleman Cincom Gulf Oil (Calgary) Security First National Bank Canadian General Electric Xerox Data Systems J.C.Penney Abbott Laboratories Rockwell International The Royal Bank of Canada Gulf Oil Kaiser Aluminum North Carolina National Bank Bendex Manufacturers Hanover Trust Co. General Tire Banco Economica McDonnell Douglas Emerson Electric Company Arby's Roost Beef Bankers Trust Company General Motors Company Republic Steel Celanese Corporation Stanley Tools International Paper General Electric Company Burger King B. P. Canada U.S. Nursing Aeroflot Burlington Northern Adolph Coors Co. Agrico Canada Ltd. AMOCO Bio Marin Avaya Continental-Teves Airgas Ryder Trucks Boeing Bobcat BC Telephone Algoma Steel Bell South Able Manufacturing Bristol-Myers Squibb Altria Groups Trizec Corp Core-Mark Cubic Corp CoreStates Bank Air Niugini Detroit Edison Building Suppliers Corp. Citibank Elkhart Brass Manufacturing Citizen 1st National Bank Dome Petroleum Dun & Bradstreet Ethyl Harley-Davidson Esso Floating Point Systems Mrs. Field’s Cookies INCO Westinghouse Federal Express Global Investment House Econ Laboratory HUE Maritime Overseas Corp. Hill-Rom Inter-American Bank Japan Air Lines Hewlett-Packard J P Morgan Huntsman International KHS & S Contractors Murata Erie Freightliner MCI Mars Inc. Labatt Brewing Company Panhandle Eastern Marriott Food Services, Norwest Banks Nerco Mining Belcore Equipment Leasing Compaq Asia AT&T Capital Corp ABB Flakt. Bull HN Corp TSI Taipei Bayer HealthCare Pharmaceuticals Millipore Schendler Elevator Montreal Pass NAPS Chevron Consumers Power Union Gas Southern CA Gas MN Dept. of Mining Trans Institut Bank-Bank Malaysia (IBBM) Exabyte Corp Phamis Southwestern Prof. Services Software A.G. Maersk Data Toshiba Michelin North America Merrill Lynch Metroplex Communications Royal Lepage Canada Moosehead Breweries National Mines Corp Nova Softsel Northern Telecom Prudential Sun Life of Canada Scott Paper Ralston-Purina Shurguard Capital VerticalScope Roosevelt Hotel Pacific Bell New York State Electric and Gas Sumco USA Glaxo SmithKline Seafirst Bank Time-Warner South Central Bell Rainier Bank Social Scientific Systems Standard Bank & Trust Texize Wang Canada The Chicago Tribune Radisys Creative Financial Planning DigiMark Idealease Edwards & Angell Key Leasing Sullivan Graphics Rain Bird Services Sauer Danfoss Harpers Ferry Kawasaki Corp Project Resources BOC Edwards Berry Plastics Beaver River Community Futures Dev. SRC Dell Pharmaceutical Computer Language Research Inc Hospital for Sick Children The Seiler Corp

Bridge Associates, LLC Tyco Central Sprinkler Company York Air Conditioning and Refrigeration Entergy Services, Inc. NCR Payless Shoesource Assembly Technology & Test, Inc. Miles Laboratories, Inc OMNI International Fisher Scientific Company Price Waterhouse Salomon/North America Joy Manufacturing Shell Canada, Ltd. Borg-Warner The First National Bank of Boston RCA Atlas Crankshaft Beverly Hills National Bank Union Mutual Insurance Company RJR Nabisco, Inc. Fluor Corporation Kelly Corporation Everlock Bozell & Jacobs Fairchild Republic Company General Atomic Puget Sound Power and Light Company Aetna Life & Casualty Company Tenneco American World Life Insurance Company Seattle First National Bank Anaconda Esso Inter American El Paso Natural Gas Company Rudolph Foods E.G. & G. Ontario/Mining Pulp and Paper C.T. 1. Wachovia Bank & Trust Gulf States Utilities IBM, Inc. United Virginia Bankshares Sterling Drug American Express Farm Bank Management Ryan Holmes American United Life Insurance Company Insurance Company of North America Uarco Business Forms Caterpillar, Ltd. Babcox & Wilcox CNA Insurance Warner Lambert Diamond Shamrock International Development Bank Consolidated Foods Upjohn International Marion Laboratories National Bank of Detroit Air Products Florida Power and Light Reid, Shore and Stelnhouse Pan - Canadian TOSCO Esso Chemical Canada Equator Bank Franklin Mint Dow Corning Celanese (Mexico) Arco Oil & Gas Coopers & Lybrand Company The Rouse Company Consolidated Insurance Company Fisher Control Western Union Surgical Information Systems Kimbal International Management Search Corp Valley Labs Allied Signal Diebold Inc. Dover Chemical Wheaton Industries Monsanto Chemical Oglethorpe Power Mobile Refinery STA Design Management Stolt Parcel Tankers SHL Systemhouse, Inc. Providence Journal DSI Systems Inc Hamamatser Corp Bombardier MI Sporting Goods Distributors Inc Baylar Rehab. Canadair FINDEQ Bank of America Burdette Tomlin Memorial Hospital Cooperative of American Physician Intergraph Frandzel & Share New England Development Yorkshire Food Sales Corp General Minerals Corp Pharmacia & Upjohn Hehr Manufacturing Company Dow Chemical Company Empire District Electric Company H P Hood Datahr Rehab. National Exchange Bank & Trust Digital Impact PacificCare Health Solectron Corp. CICB BMC Industries Lucent Technologies Teledyne Water Pick Delaval Turbine Co Minact Inc Miller Beer FMG Timberjack Radiology Business Management Ames Dept. Store Humana Pilgrim HealthCare Dalfen Ltd. Nova Scotia Liquor Commission Rodale Press Intercontinental Warehouses, Inc. Exxon Biomedical Sciences, Inc. Company Stores Development Corp. Value Retail News National Health Laboratories Inc Gart Bros Sporting Good Company Deep East TX Self-Insurance Fund Quain Wicke Associates, Inc The Positive Group Sony Ashland Coal Company, Inc Wise Foods Unocal Straits Times Publications Aerojet General S & A Restaurants The Principal Financial Group Martin Marietta Corp. Hospital Association of PA Pall Corp J.C. Penny Satellite Network The Taubman Companies Preferred Properties Gap Stores Eastman Kodak CBL Shopping Centers Toledo Hospital Spartan Controls Data General Palomar Hospital ADP Menasco Manufacturing Royal Bank of Canada (RBC) Sheshunoff Management Services Sumoc USA Avmats Smurfit 3i Infotech Nevada Power DooleyMack Constructors ConocoPhillips TV Asahi U.S. Trust Vantage Kenral Inc. US Wind Power Kraft Foods Sun Oil Flexible Packaging Blue Cross/Blue Shield of NJ National Sales Turner Cable Blue Cross/Blue Shield of PA BDO Ward Mallett Dresser Rand Sundstrand Hydraulics Delonal Edmonton Telephone Fureon Corp Southern Bell Mellon Bank Chiriqui Land Corp Columbia Presbyterian Medical Arthur Anderson GenCorp. Proctor & Gamble CAPO Inc Wackenhut Corp. Sandefer Capital Partners Landtech Data Sask. Corp IL Parks & Recreation Mile High Equipment Parsons Brinckerhoff PDVSA Magellan

Governmental

United States Conciliation and Mediation Service Department of Justice - Law Enforcement Assistance Administration United States Department of State - AID Treaty Section, Federal Communications Commission United States Federal Service Impasses Panel Electronics Systems Division, United States Air Force - Hanscom, A.F.B. Employees Relations Civilian Personnel Office, Andrews A.F.B., U.S. Coast Guard - DC Office of Marine Environment & Systems, U.S. Coast Guard - DC U.S. Department of Commerce, Overseas Employment, Development Branch U.S. Army Corps of Engineers, Southern Region Federal Highway Administration, Data Systems Division, Laboratory Automation Branch U.S. Department of Agriculture National Bureau of Standards Food and Drug Administration - Senior Hearing Officers Federal Aviation Administration Operations and Contracts, Naval Petroleum and Oil Shale Reserves Bureau of Hearings and Appeals - Arlington, VA Department of Transportation Manpower Utilization Staff, National Weather Service Federal Home Loan Bank Board Army R & D Command - Natick, MA Army Corps of Engineers - Waltham, MA NASA - Marshall Space Flight Center NASA - Goddard Space Center Internal Revenue Service City of Cincinnati - Solicitor's Office City of Philadelphia - Employment Services Defense Logistics Agency Environmental Protection Agency - Criteria & Standards Division Naval Ship Research & Development Center Office of Management & Budget President's Commission of Personnel Interchange Surface Effect Ship Project Langley Air Force Base Federal Railroad Administration, Office of Safety - Washington, DC Defense Nuclear Agency (STSP) - Washington, DC Export - Import Bank of the United States - Washington, DC Bureau of Indian Affairs, Washington - DC Military Traffic Management Command - VA Norfolk Naval Shipyard - VA Tennessee Valley Authority - Purchasing National Institute of Health Institute of Neurological & Comm. Disorders and Strokes Naval School of Health Sciences Headquarters Strategic Air Command, SAC Medical Commander and Administration Conference Department of the Army; Research and Development Command Canada Housing and Mortgage Corporation Government of Northwest Territories - Canada Ministry of Environment - Canada Department of Public Works - MI U.S. Army Corps of Engineers - Northwest Command United Nations - Secretariat U.S. Postal Service - Chicago, IL NASA - Huntsville, AL Naval Sea Systems - VA U.S. Corps of Engineers - Southwest Command League of Iowa Municipalities Metropolitan Toronto Police Association Hill Air Force Base - Salt Lake City, UT City of Calgary The Ontario Flue-Cured Tobacco Growers; Marketing Board Public Health Service Civil Service Commission Department of Public Welfare - TX Department of the Army - Alexandria, VA Veterans Administration - Washington, DC Department of Purchasing and Supply - Canada McGuire Air Force Base Defense Industrial Supply Command - Philadelphia, PA New Orleans Public Health Department of Social - MI OICC Trident Pentagon Department of Human Resources Bureau of Indian Affairs Department of Transportation Sacramento Department of Energy National Park Service Metropolitan Network - Representing the City of New York and fourteen other affiliated cities, states and municipalities of the Greater New York Area US Custom Service Environmental Protection Agency Government of Saskatchewan US Fish & Wildlife United States Department of Energy United States Air Force Wright Air Force Base UNIDO, Vienna DC Transit HUD City of Halton NYC Transit Ministry of Advanced Education & Job Training Housing & Urban Dev. Kansas City State of Alaska, DOT City of Palos Heights Institute of Public Administration, Kingdom of Saudi Arabia State Bar of Texas Transportation Agency Santa Clara Oregon State Bar Central Intelligence Agency – CIA MN Dept. of Transportation Federal Reserve Bank Government of Barbados Port Authority of NY & NJ NY State Dept. Economic Dev. FL Dept. of Transportation Military (all services) N.Y.C. Dept. Ports & Trade U.S Government of Jamaica US Department of Defense. Ports of Canada

Educational

Berlitz School of Language Northwest College Brooklyn Law School California State University Columbia University and Graduate School of Business Georgia State University Iowa State University Murray State College New School for Social Research New York University and Graduate School of Business Southwest Texas University Texas A & M Salem College Anchorage Public School District North Dakota State University Niagara University Arizona Training Laboratories Dalhousie University (Canada) New Mexico State University Memorial University (Canada) University of Indiana Princeton University University of Tennessee Louisiana Tech. University Tecnológico de Monterrey

Northwestern Michigan College St. Mary's College Sault College University of Alabama University of Arizona University of Denver University of Massachusetts University of North Carolina University of Southern California University of Toronto University of Wisconsin University of Alaska University of South Carolina University of Oklahoma University of Central Florida University of New Mexico University of Nebraska Concordia University (Canada) Providence University (Taiwan) Feng Chia University (Taiwan) University of Charlottesville School of Law Brandies University West Virginia Dept. of Education Washington State University University Microfilms

Associations & Institutes

United Co-op Association American Banking Institute Community Health Care Service Foundation Los Angeles Nurses Association American Medical Association Calgary Stampede American Association of Petroleum Exploration Landsman American Academy of Consultants International Society of General Semantics Young Presidents' Organization - Central Area Conference Association of Junior Leagues American Society of Psychosomatic Dentistry and Medicine National Conference of Real Estate Appraisers Ontario Nurses' Association National Science Foundation The Parker Chiropractic Research Foundation Nassau Society of Internal Medicine Hawaii Employers' Council Management Training Organizations In Canada, United Kingdom, India, Bangladesh, Mexico, Venezuela, Brazil, Peru, Equator, Chile, Panama, Australia, Malaysia, Hong Kong, Borneo, Singapore, Indonesia, New Zealand, Finland, France, Belgium Retail Council of Canada Central Massachusetts Employers' Association Small Business Association of New England New York Compensation Association Regular Common Carriers' Association IIR annual Pharmaceutical meeting IIR annual Purchasing meeting Business and Professional Advertising Association National Association of Employers of Health and Maintenance Organizations American Consulting Engineers Council American Health Organizations, Inc. Dental Society of Indiana Licensing Executives Society, Inc. Gavin - Radio Program Conference Modern Purchasing Magazine (London) Canadian Machine Tool Distributors Association The Associated General Contractors of America Real Estate Institute Atlantic Assoc. of Registered Nurses Law Society of Upper Canada Long Island Speech & Hearing Assoc. Metal Treating Institute Daughters of Charity American Industrial Real Estate Association The Real Estate Foundation American Institute of Plant Engineers Business Brokers Assoc. Michigan Municipal Risk Management Association American Industrial Hygiene Conf. Real Estate Institute of Canada National Association Napo Personal Services Swedish Trade Council Municipal Insurance Assoc. of British Columbia Association of University Professors of Ophthalmology National Association of Health Care Recruitment Society of Professional Management Consultants National Retail Merchants Assoc. National Assoc. for Healthcare Recruitment New Jersey Municipal Management Association, Inc. MSTA International Business Brokers Association Japan External Trade Organization Hospital Financial Management Association Florida Association of Counties Automotive Parts & Accessories Assoc. Ontario Hospital Association The Chrysler Marketing Institute