Active Listening

This listening workshop will enable each participant to learn how to listen effectively. Listening should NOT be taken for granted. You must really want to listen to become an effective listener.

You will learn and practice the two rules of becoming an effective listener:

         1. Act like a Listener - Learn to Focus on What is Being Said
         2. Listen to Understand

Participants will learn to respond to their prospective customer by utilizing good, active, verbal listening cues and techniques, which will let them know that they are listening effectively. Effective listening skills will help them build better rapport with their client.

Attendees will experience first hand by utilizing a set of dominoes, the importance of giving and receiving feedback and developing an attitude of wanting to listen.

A listening test will be given at both the beginning and at the end of this program so the participants will be able to see how much they have learned.

Click here to contact the Negotiation Institute or Call 212-888-0053